A toll-free phone number for your Shopify store gives you credibility and signals your customers you’re serious.
From the Schneier on Security blog
A Dusseldorf woman died when a ransomware attack against a hospital forced her to be taken to a different hospital in another city.
I think this is the first documented case of a cyberattack causing a fatality. UK hospitals had to redirect patients during the 2017 WannaCry ransomware attack, but there were no documented fatalities from that event.
The police are treating this as a homicide.